After-sales policy

  • Warranty：
  1. Normally, your purchased product will have a 12-month warranty.
  2. We will provide free or paid warranty depending on the problem or how the problem occurred.
  • Return：
  1. All returns must be made after contacting AF Customer Service.
  2. Returns must be unused, new and in the original sealed manufacturer's packaging.
  3. AF Archery reserves the right to refuse the return of any product that has been used, damaged or is in unsaleable condition for any reason.
  4. Return shipping costs will only be refunded in the event of quality problems with AF Archery products.
  • Delivery in transit:
  1. Package seized by customs: It is the customer's responsibility to cooperate with customs clearance. Therefore, once the package is seized, please contact the customs office to collect your package. If you need any customs clearance documents (such as invoices), please feel free to contact us.
  2. The status of the goods is stagnant for a long time: If the status of the package is stagnant for a long time, we recommend that you contact the local freight forwarder, such as FedEx for inspection, and at the same time, we will ask our freight forwarder to find out what happened to your package. Please keep in touch with us until your package is successfully delivered.
  • Failed delivery:
  1. The seller is obliged to cooperate with customs to ensure the smooth delivery of the goods. If the package fails to be delivered due to the wrong mailing address provided by the buyer, we are not responsible for any losses caused by this.
  2. If the package is lost or sent to the wrong address by the shipping company, we can resend it to you or refund it.

  • Warm reminder:

  1. If you want to return the goods within 15 days after receipt, please keep the goods in their original condition. Goods that have been opened and used will no longer be accepted for return, and they cannot be returned if they affect secondary sales
  2. We will add a note to your order before the package is returned, so please do not return the package before contacting us. You need to bear the shipping costs yourself.
  3. If you have any questions about our return/refund policy, please contact: afarchery@126.com
  • Order cancellation:
  1. If you contact us in time after purchase, we are likely to help you cancel the order:
  2. You have completed the payment, but the package has not been shipped. (Orders are processed within 72 hours), please contact us to cancel or change your package for free.
  •  Note:
  1. If you require repair, replacement or cancellation of an order, please contact us first via service email: afarchery@126.com.
  2. Without our permission, we will not provide any replacement, return or repair service for the returned products, and all losses will be borne by the customer.